Terms of Services

1. Introduction

Welcome to Duroro! By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our services. If you do not agree to any part of these Terms, please do not use our website or services.

2. Eligibility

You confirm that you are at least 18 years old and have full legal capacity to enter into these Terms. If you are using the service on behalf of a company or organization, you affirm that you have the authority to bind that entity to these Terms.

3. Product Information

We offer Round Living Room Rugs. While we strive to provide accurate and up-to-date product information, errors or omissions may occur. We reserve the right to correct, modify, or update product details at any time without prior notice.

4. Orders and Payment

4.1 Orders can be placed through our website. All orders are subject to confirmation and product availability.
4.2 Prices are listed in U.S. Dollars (USD) and do not include shipping fees unless otherwise stated.
4.3 Payments are securely processed through third-party services (e.g., PayPal, credit/debit cards including Visa, Mastercard, American Express, Discover). By providing payment information, you authorize us to charge the selected method.
4.4 We reserve the right to reject or cancel any order for any reason, including suspected fraud or violation of these Terms.

5. Shipping and Delivery

We ship products worldwide. Estimated delivery times:

  • United States: 7 to 12 business days (from the shipment date)
  • International: 10 to 20 business days (from the shipment date)

Please note that these are estimated timeframes and not guaranteed. We are not liable for delays caused by customs, carriers, or unforeseen circumstances.

6. Returns, Refunds, and Exchanges

6.1 Conditional Refund Policy: We only offer refunds for orders that contain manufacturing defects or were shipped incorrectly by Duroro. We do not provide refunds for customer-related reasons (e.g., changed mind, incorrect size, dissatisfaction with product, etc.).
6.2 No Product Return Required: If the issue is due to our fault, you are not required to return the product. Instead, please provide clear images or videos showing the issue.
6.3 Request Process: To request a refund, please contact our customer support team at [contact email], and include your order number and proof of the issue (photos or videos). We reserve the right to deny the request if sufficient proof is not provided.
6.4 Processing Time: Upon validation of the issue, your refund will be processed within 3–10 business days via the original payment method.
6.5 Return Costs: Since no product return is required, there are no return shipping costs.

7. Intellectual Property

All content on this website – including text, images, icons, software, and graphics – is the property of or licensed to Duroro. Any unauthorized reproduction, redistribution, or use without written permission is strictly prohibited.

8. User Conduct

You agree not to:

  • Use the services for any unlawful or prohibited purpose
  • Interfere with or disrupt the website or servers
  • Violate any applicable laws or regulations

9. Limitation of Liability

To the fullest extent permitted by law, Duroro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use our products or services.

Our maximum liability for any claim will not exceed the amount you paid for the relevant product.

10. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the United States, including federal and relevant state laws, without regard to conflict of law principles.

All disputes must first be resolved through good faith negotiation. If unresolved, the dispute shall be submitted to binding arbitration conducted in English, administered by a reputable arbitration organization (e.g., American Arbitration Association - AAA). The arbitration may take place at a mutually convenient location or virtually, depending on both parties' circumstances.

You and Duroro also agree that disputes will be handled on an individual basis only, and not as part of any class action or group claim.

11. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with the latest revision date. Continued use of our services after updates constitutes your acceptance of the revised Terms.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Address:

Email: [email protected]

Phone Number:

Working Hours: Mon - Fri (9:00 AM - 5:00 PM EST)